Product Overview
Leaving the hospital setting can be the single most stressful moment of the entire hospital experience both for patients and their families. Research proves that patients' perception of the discharge process an important component to overall satisfaction and loyalty the final impression of the healthcare experience.
- How prepared does the patient feel to leave the hospital?
- How quickly is the discharge process executed?
- How much thought is given to the self-care instructions the patient takes home?
- What kind of home care or follow-up services are set in place?
Press Ganey has all the right answers!
Press Ganey Associates, the recognized national leader in patient satisfaction and quality research, has developed the hands-on, how-to guide you need to improve your facility's discharge process: Patient Satisfaction and the Discharge Process: Evidence-Based Best Practices.
Jam-packed with best practices Pulled from data gathered from tens of thousands of patient survey responses in more than 6,000 facilities nationwide, Patient Satisfaction and the Discharge Process offers a collection of strategies for providing a successful discharge experience for your patients.
The facts you need to improve your discharge planning process
The second book in The Press Ganey Series, Patient Satisfaction and the Discharge Process: Evidence-Based Best Practices delivers 120 pages dedicated to helping healthcare administrators and professionals make measurable improvements to their facility discharge planning process.
Based on the best, evidence-based research available
For the first time, Patient Satisfaction and the Discharge Process brings together the key national studies and the standards of leading agencies including CMS, the Joint Commission, and the AMA on discharge process. No other resource offers the applicable data, relevant research, and proven strategies to aid you in quickly and effectively implementing your discharge planning program under HCAHPS CMS' new initiative to publicly report patient perceptions of care.
The Length-of-Stay correlation
The best practices found in Patient Satisfaction and the Discharge Process have also been identified as key factors for reducing length of stay, improving patient flow, and positively impacting financial outcomes for your hospital. By developing the know-how to improve your discharge planning process and shorten the length of stay for patients, you can achieve better overall quality of care ratings for your facility.
Who should read this book?
- Directors and Managers of Quality
- Patient Satisfaction Directors and Patient Representatives
- Risk Managers
- Directors of Nursing
- Directors of Case Management
- Social Workers and Discharge Planners
- Chief Nursing Officers
CONTENTS
Introduction
Chapter 1: What does the data say
Chapter 2:Readiness for discharge
Chapter 3: The speed of discharge
Chapter 4:Clear instructions on self care
Chapter 5:Arrangements for follow-up care and home care
Chapter 6: Best practices for focused improvement
Conclusion
