Product Overview
Corporations spend millions on employee training and development, executive education, total quality management and re-engineering. Much of this money is wasted because the preliminary analysis and diagnosis has not been done to link performance improvement programmes to an organization's real business needs, goals and processes. Analysis for Improving Performance details the front-end work essential to the success of any performance improvement effort. In clear language and easy-to-follow steps, human resource development expert Richard A. Swanson shows how to do the rigorous preparatory analysis that defines and shapes successful performance improvement efforts. Using Swanson's analysis methods allows programme developers and managers to: assess an organization's real business needs and the status of its supporting systems; analyze necessary worker skills knowledge and attitudes; specify performance requirements and evaluation standards; and produce a viable and comprehensive performance improvement design. Augmented by exercises and illustrative examples, and dozens of ready-to-use worksheets and forms throughout, Analysis for Improving Performance maps the critical first steps in performance improvement.
