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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

Brand: CRC Press

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$58.40 - $71.08

UPC:: 9781578203055
Binding:: Paperback
Publication Date:: 2003-11-20
Release Date:: 2003-11-20
Author:: Keith Dawson
Language:: english
Edition:: 5

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

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Product Overview

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im

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